Cancellation & Exchange Policy

The exchange and cancellation policy of The Raaya by Ankita is designed to ensure customer satisfaction while maintaining fairness to both parties. Here's a breakdown of the key points:

  • 100% Buyer Protection Program: Offers assurance and support to customers before and after purchase.
  • Non-Returnable and Non-Refundable Items: Sale, discounted, coupon-purchased, and gift voucher items cannot be returned, refunded, or exchanged. Customers are advised to review the size chart carefully for sale products.
  • Size Exchange: Customers experiencing size issues must contact The Raaya by Ankita  within 24 hours of delivery. Exchange for size issues is available, with the customer bearing reverse pickup charges of Rs 200. Exchange is subject to availability; if the desired size is unavailable, a credit note is issued, valid for 30 days.
  • Return Policy: Items once sold are not eligible for return.
  • Damaged/Wrong Delivery: Issues such as damaged, defective, or incorrect items must be reported within 24 hours of delivery. The company replaces the product promptly.
  • Conditions for Exchange/Return: Only unused, unworn, unwashed, undamaged items with all labels and tags intact, in original packaging, are eligible for exchange.
  • Mandatory Opening Video: Customers must record the unboxing of the parcel for the first time for exchange procedures.
  • Cancellation Policy: Prepaid orders cannot be cancelled. Cash on Delivery orders can be cancelled within 24 hours by contacting customer service.
  • Reasons for Exchange Not Accepted: Exchange or return is not accepted due to customer preferences regarding material, color, or slight variations in appearance. Variations in color due to monitor differences or lighting are acknowledged.
  • Credit Note for Unavailable Size: If the desired size for exchange is unavailable, a credit note is emailed to the customer, valid for 30 days for use on The Raaya by Ankita website.

    By adhering to these policies, The Raaya by Ankita aims to provide a seamless shopping experience while maintaining transparency and fairness.