FAQs

My Orders

1. Can I place International order?

No, But very soon.

2. How do I check the status of my Order?

To check status of your order, click on the "My Account" link on our website. This will take you to your " My Account - Orders" page. where you can view status of your order.

3. Can I change the shipping address of the order?

No, You cannot change the address once the order is placed.

 

Discounts and Promotions

8. Do you offer discounts or promotions?

Yes. Subscribe to newsletters to receive updates on promotions.

9. How do I use a discount code or gift card?

Enter the discount code or gift card number at checkout. Ensure the code is still valid and check if there are any conditions or exclusions.

 

Customer Service

12. How do I contact customer service?

Our store offer various ways to contact customer service, such as email, live chat, or phone. The website usually has a "Contact Us" page with these details.

13. What if I have a problem with my order?

If you have issues like incorrect items, damaged goods, or missing packages, contact customer service immediately. They should guide you through the resolution process.

14. What should I do if my order doesn't arrive?

First, check the tracking information to see if there's a delay. If it's significantly overdue, contact customer service for assistance and inquire about replacement or refund policies.